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Frequently Asked Questions

What is your shipping Policy?

Here you would want to explain to your customer what to expect with their Prints and Originals. It’s important to clearly write out both so your consumer knows when to expect their art. If you are connected to a print vendor, then their shipping rates will apply for your prints. It is important to include time for production here as well, for example, if you have your production date set out a few days you will want to include those days into the production time. When it comes to your originals, you are able to set up your shipping rates as preferred. You will also want to make it clear that there is a difference between the two!


FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES for prints are calculated based on your cart total as follows:

Cart Totals

Standard Shipping

2-Day Shipping

Overnight Shipping

International Shipping

$0 - $49.99





$50 - $149.99





$150 - $199.99





$200.00 - $249.99





$250 - $499.99





$500 - $999.99





$1000 +





FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight

Ground Shipping

Expedited 2 Day Shipping

Up to 5LBs

$ 9.95


5 - 10 LBs



10-15 LB



15 LB +



( Please note these are only examples and not actual shipping prices according to weight)

What is your Policy on Returns/Exchanges/Refunds?

Here you will want to explain your policies when it comes to refunds. Most of the print vendors will NOT accept any exchanges or refunds, so it will be up to you if you want to offer this to your customers. We highly recommend including the information about your cancellation policy as well. Remember that your transaction fees are non-refundable, so including a restocking fee for cancellations would ensure that you are not losing money when a customer cancels their order.


Our policy here at [Company Name], we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us here [ insert link to contact page] and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.

There’s a 15% restocking fee that is applied for any order canceled or exchanged.

How can I keep up with your new work?

Your following will want to keep up with your new work. We recommend including social media links and getting them to sign up for your newsletter.


We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter [insert link to newsletter sign up] !

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram: add link to Instagram page

Facebook: add link to Facebook page

Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

RETURN/REFUND POLICY 1) If you cancel your order, or request a refund within 48 hours of purchase you will receive a full refund. 2) If you cancel your order, or request a refund any time after 48 hours and 3 days after purchase you will be refunded 50% of the original purchase price. 3) If 4 or more days have elapsed since your purchase, I can’t offer you a refund or exchange. There are certain situations where only partial refunds are granted: (if applicable) A) Any refund or order cancellation which is requested more than 3 days after purchase has already been sent to the printer, and can only be refunded at 50% of the original purchase purchase price. B) If a refund is requested, and the item(s) returned not in its original condition for reasons which are not due to my error, a refund of 30% is all that can be granted.. To complete your return, I need: 1) A receipt or proof of purchase. 2) The item returned in the original packaging. 3) The item must be in the same condition that you received it. Refunds (if applicable) Once your return is received and inspected. I will send you an email to notify you that I have received your returned item, and if your refund will be approved or rejected. If your refund is approved, a credit will automatically be applied to your credit card or original method of payment, within 6 business days. Late or missing refunds (if applicable) If you were sent an email indicating a refund was forthcoming but you haven’t received a refund after 1 week (7-days), first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me at: Sale items (if applicable) Only regular priced items may be fully refunded. Sale items will be refunded at 1/2 (half) the sale amount. Exchanges (if applicable) I only replace items if they are defective or damaged. Please send an email to: and send your item to: 1468 MacArthur Blvd. Oakland, CA 94602. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, I will send a refund to the gift giver and she/he will be notified about your return. Return Shipping To return your product, you should mail your product to: 1468 MacArthur Blvd. Oakland, CA US 94602 You will be responsible for paying any shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item. For more informatrion, please see the "Returns/Refunds, Terms, & Privacy Policies" tab.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Original Works As a professional artist, I take great pride in my creations and make every effort to utilize high-grade, professional quality, archival materials throughout every stage of my creative process. Printing & Reproduction When placing your order you have the option of selecting acrhival materials (canvas, wood, metal, mats, frames...) of varying quality. This is indicated in the item explanations as you make your selection. Sustainability All of the materials used in my prints are produced using sustainable methods for their creation, and any waste products that result from their manufacture are disposed of using sustainable methods.


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